Terms of Service & Refund Policy

1. Who we are

Kyly Tuition ("we", "us") is operated by Kyly CST Pte Ltd, UEN 201942481M, in Singapore. These terms apply to kylytuition.com and to any session packs you buy from us.

Questions, refunds and bug reports: hello@kylytuition.com

2. What the service is

Free diagnostic — a short online test that maps your child's strengths and gaps by topic. No payment, no card.
Free month — every family is offered one month of everything at no charge: daily self-serve drills in all four subjects with every mistake explained, problem sums, the playground, the weekly parent report, and up to 10 guided sittings, starting the day they register. Nothing is charged during the month or when it ends; at the end of the month Kyly Tuition asks three short questions, and a family that answers them may take another free month if they want one.
Paid session packs — guided sessions where we work through your child's specific mistakes in a structured sequence.

We are a practice companion. We support school and teachers; we do not replace them, and we make no promise of any particular examination grade or result.

3. What it costs, and how you pay

Nothing is charged today — during the launch every guided sitting is free while the launch slots last; nothing is charged and no card is asked for.
Prices later — when the launch slots are gone, prices are published on this page and in the home page's cost table before anything is charged. PSLE Crunch coaching (offered in the run-up to the papers) is not open now — the 2026 run-up is over.

Payments, when packs return, are processed by our payment provider, Airwallex. Nothing can be bought on this site while the launch slots last — the free month and the free guided sittings need no card, and no payment page is linked from here. There is no subscription and no auto-renewal — a pack, when it comes back, is a one-off purchase. We never charge you again unless you choose to buy another pack.

4. Refunds — unused sessions, any time

You may request a refund at any time, for any reason, for every session you have not yet taken.

The refund is the value of the unused sessions, less a 5% administrative charge. Sessions already taken are not refundable.

Worked example. When packs return, the maths is the same shape: you buy a 10-session pack and take 3 sessions, so 7 remain unused.
7 of 10 sittings unused = 70% of what you paid.
Less the 5% administrative charge on that unused value.
You are refunded 95% of the unused value — 66.5% of the pack price in this example.

How to claim: email hello@kylytuition.com from the address you paid with, saying you would like a refund. You do not need to give a reason.

How fast: we acknowledge within 1 working day and process within 7 working days. Refunds are returned to your original payment method; your bank may take a few extra days to show it.

Where a refund is due because of a mistake on our side — for example a session we could not deliver — the 5% administrative charge is waived.

5. Our bug and error reward — 5 free sessions

We are new, so we pay you for finding what is wrong. Tell us about a genuine bug, a broken page, a slow moment, a confusing instruction, or a wrong answer or explanation — and if we confirm and fix it, you receive 5 free 75-minute sessions.

All of it counts. There is no minimum size, and we reply the same day.

How to claim: email hello@kylytuition.com with what you saw and where. If you can, tell us what you expected to happen. Reward sessions are added to your account and are not exchangeable for cash.

6. Your child's data

We collect only what is needed to run your child's practice and to report their progress to you. In line with Singapore's Personal Data Protection Act (PDPA):

Your child's answers are used to run their practice and to produce progress reporting for you.
We do not sell your data or your child's data, and we do not share it for advertising.
We collect a parent or guardian's consent before a child registers, and the parent or guardian remains in control of the account.
You may ask us to correct or delete your child's data at any time by emailing us.

7. Cancelling

There is nothing to cancel — a pack is a one-off purchase with no subscription and no auto-renewal. If you stop using the service, you are simply not charged again. Unused sessions remain refundable under section 4.

8. Fair use

Accounts are for one child unless we agree otherwise.
Please do not share login details outside your household, or attempt to copy, resell or redistribute our content or question banks.
We may suspend an account that is being used to harm the service or other users.

9. Availability and changes

We aim to keep the service available at all times, but we are a new product and there may be interruptions. If we cannot deliver a session you paid for, you may take a replacement session or a refund of that session.

We may update these terms. The version in force is the one published on this page, and material changes affecting paid sessions will be announced by email to registered parents before they take effect.

10. Governing law

These terms are governed by the laws of Singapore, and any dispute will be handled by the courts of Singapore.

Nothing in these terms removes any right you have under Singapore consumer protection law.